ORLIG Customer Service
Superior customer service, every time
Transform your operations with data that empower your team to maximise opportunities and delight customers.
Features you’ll love:
Broader view for better control
Having a macro view of your customer lifecycle means having enough information to make the right decision at the right time to serve customers better.
Get more done with less effort
The goal is to make the most of every interaction with the least effort, and to route cases to the right people at the right time; both possible when you have usefully categorised data ready on screen.
Make customers the priority
Personalise interactions by having a better understanding of your customers. Also handle important issues first, so you’ll never miss opportunities to serve clients as soon as possible.
Positive teams, happier customers
Empower your team with actionable data that makes work a breeze, they are more likely to deliver positive vibes to customers. What’s more, our system also comes with innovative tools for culture building and behavior change.
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Optimise customer lifecycle
Single consolidated platform
Bring system & people together
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Frequently Asked Questions
Is your customer services team getting sufficient IT support?
ORLIG IT Service Management (ITSM) incorporates best-practice principles to create game-changing IT teams, ready to go beyond daily fire-fighting and deliver enhanced customer service.