ORLIG IT Service Management

Take charge, be proactive

ORLIG IT Service Management (ITSM) incorporates best-practice principles to create game-changing IT teams, ready to go beyond daily fire-fighting and deliver enhanced customer service.

Features you’ll love:

Total visibility at ‘one glance’

Track, manage and map all Configuration Items within your IT environment, and study their relationships with ease. This helps you capture over 99% of reported issues with full details for easy follow-up action.

Manage incidents quickly

Take charge of your help desk by tracking and resolving incidents while keeping relevant agents in the loop. You can also customise, automate and manage the complete lifecycle of your IT tickets.

Resolve problems from the root

Analyse root causes of incidents and generate solutions to reduce repetitions. With ORLIG ITSM, you can prevent incidents from impacting your operations in the first place via automated triggers.

Blend with local culture

Successful ITSM implementation is only possible when world-class ITIL principles fit local culture and considerations. Our solutions are designed with this flexibility in mind.

Our solutions are embedded with tried & tested best practices

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Optimise customer lifecycle

View progression through marketing, sales and service funnels. The macro view helps highlight areas to improve.

Single consolidated platform

Enterprise-wide cost-effective platform lets you to track, manage and improve customer journey throughout the lifecycle.

Bring system & people together

Our gamification platform helps organisations shape the service culture needed to empower teams and deliver unique customer experiences.

Monitor anywhere, anytime

Our mobile-enabled intelligent dashboard lets you make informed decisions on the move and react to operational challenges instantly.

Frequently Asked Questions

ORLIG ITSM is built using the ITIL practitioner experience in managing IT department requirements. It is embedded with many operational best practices processes that are suited for the Asian culture.

ORLIG ITSM is an added component that can be easily activated as and when needed. It is built with Knowledge Base and survey components for self-service users.

ORLIG ITSM allows you to create your Configuration Management Database (CMDB) within the system and it is linked to the ITIL components.

ORLIG ITSM supports Incident Management, Problem Management, Change Management, Request Management as well as Configuration Management Database.

ORLIG ITSM is embedded with best practice processes and equipped with business rules configuration capability to allow you to configure the operational workflow.

Now that the IT structure is solid, how about a quick game?

Transform your work environment and let teams compete to be the absolute best in what they do. It’s a new way of working, where simulation is used to tune mindsets towards performance and the desire to win.

ORLIG Gamification