building ai driven customer experiences applying ai in cx

Building AI-Driven Customer Experiences: Applying AI in CX

The application of artificial intelligence (AI) has reshaped a business’s interactions with its customers. It can significantly enhance various aspects of customer interactions and service delivery. Common Types of AI AI can be classified into various types based on their…

building ai driven customer experiences a look into cx

Building AI-Driven Customer Experiences: A Look into CX

As we reflect on the success of our Building AI-Driven Customer Experiences workshop held on the 6th and 7th of March, the significance of Customer Experience (CX) in today’s business landscape becomes evident. Debunking CX Myths Myth Clarification CX is…

autonomous finance ai in the finance industry

Autonomous Finance: AI in The Finance Industry

Since Renaissance Technologies was founded by James Simons in 1982, AI has been introduced in the finance industry. The historical development of AI focused on logic-based algorithms and Bayesian statistics in the 1960s would later contribute to machine learning techniques…

the influence of ai on ux

The Influence of AI on UX

Integrating AI within the UX field has reshaped how users interact with user interfaces. From chatbots providing instant assistance to predictive algorithms anticipating user needs, AI has become instrumental in crafting interfaces that seamlessly align with user expectations and enhance…

the transformative impact of ai on cx

The Transformative Impact of AI on CX

In the realm of customer experience (CX), Artificial Intelligence (AI) stands as a transformative force, reshaping how businesses interact with their customers. CX refers to the customers’ perceptions and feelings resulting from interactions with a brand‘s products The perception involves every…

differentiating cx and ux

Differentiating CX and UX

Customer Experience (CX) and User Experience (UX) are often used interchangeably. Hence, they are often mistaken as the same concept – with the addition of User Interface (UI/UX). A common area the terms are often seen are in job descriptions…

international womans day

CEVO Message: International Women’s Day 2024

Since 2003, I have carved out a space for myself in the historically male-dominated realms of IT and BFSI. Despite facing increased scepticism and being the only woman at the table, I wear these challenges as badges of honour, investing…

orlig article fi crosscrm

Cross-CRM: Bridging Gaps and Enhancing Customer Experience

Cross-CRM, also known as Collaborative CRM, is a software that aids different teams to collaborate better in handling customer service by integrating data and interactions from multiple touchpoints of a customer’s journey. Global companies tend to decentralise their CRM systems,…

Chinese New Year Greetings

CEVO: Chinese New Year Wishes 2024

As we reflect on the past 12 years, marked by the symbolism of the dragon representing profound change and spiritual growth, we find ourselves standing at the intersection of ambition, perseverance, and success. It was in the auspicious year of…