The application of artificial intelligence (AI) has reshaped a business’s interactions with its customers. It can significantly enhance various aspects of customer interactions and service delivery. Common Types of AI AI can be classified into various types based on their…
As we reflect on the success of our Building AI-Driven Customer Experiences workshop held on the 6th and 7th of March, the significance of Customer Experience (CX) in today’s business landscape becomes evident. Debunking CX Myths Myth Clarification CX is…
Since Renaissance Technologies was founded by James Simons in 1982, AI has been introduced in the finance industry. The historical development of AI focused on logic-based algorithms and Bayesian statistics in the 1960s would later contribute to machine learning techniques…