CRM systems are commonly associated with private businesses, but government sectors also adopt similar tools to enhance consumer engagement, streamline processes, and improve overall operational efficiency. Governmental systems not only require well-trained individuals to operate, they also require a robust…
As we wrap up 2023, this marks the end of ORLIG’s 20th anniversary and the start of a new decade in our long journey. I’m incredibly proud of how our CRM/CX solutions have evolved, becoming an integral part of many…
Businesses today struggle with challenges such as segmentation, data organization, regulation compliance and lead management. The use of CRM (Customer Relationship Management) software has become increasingly popular among businesses due to its ability to solve these challenges. Features of CRM…
Customer Relationship Management (CRM) software helps businesses streamline and manage customer engagement; efficiently administering customer accounts and enhancing the overall customer experience. The two main types of CRM systems are cloud-based and on-premise. While the two software serve a similar…