Customer Experience (CX) and User Experience (UX) are often used interchangeably. Hence, they are often mistaken as the same concept – with the addition of User Interface (UI/UX). A common area the terms are often seen are in job descriptions…
Since 2003, I have carved out a space for myself in the historically male-dominated realms of IT and BFSI. Despite facing increased scepticism and being the only woman at the table, I wear these challenges as badges of honour, investing…
Cross-CRM, also known as Collaborative CRM, is a software that aids different teams to collaborate better in handling customer service by integrating data and interactions from multiple touchpoints of a customer’s journey. Global companies tend to decentralise their CRM systems,…
In the modern BFSI industry, particularly in Malaysia, RegTech solutions are used to navigate the complexity of regulatory compliance. The Role of RegTech in Modern Day BFSI Industry What is RegTech? Regulatory Technology, also known as RegTech, is an emerging…